Improving General Cargo processes


Napier Port is experiencing a significant increase in truck traffic through the port due to record high cargo volumes and the beginning of our peak produce season. We have implemented a range of initiatives right across our operations to support the growing volumes, and are also streamlining our traffic processes.

Until now, transport operators carrying general/bulk cargo have been able to arrive at the port at any time between 0700 hours and 1630 hours. To combat growing traffic congestion, and ensure safety standards and an efficient truck turnaround, we are introducing a forecasting process and a pilot Vehicle Booking System (VBS) to the General Cargo Receipt and Delivery (R&D) operation.


How does the forecast process work?

Transport Operators must provide a Forecast Spreadsheet to by 0945 hours the previous working day.

To keep truck turnaround times consistent we need to be able to match the labour resource available to the workload required, so we are asking transport operators to complete a Forecast Spreadsheet and email it to General Cargo by 0945 hours the previous working day. 

You will receive an email with the forecast spreadsheet attached for you to use. 


How does the General Cargo VBS pilot work?

Transport operators must make a booking in the General Cargo VBS at least two hours prior to arrival.

Transport operators are required to make a General Cargo VBS booking for all receivals and deliveries.  Our hours of operation will remain the same – Monday to Friday 0700 – 1700 hours, and bookings are available at 30 minute intervals during these hours.

The last booking will be allowed entry at 16.30hrs, with the exception of trucks using tarpaulin, which must be here by 16.00hrs.

It is important to book in advance. Bookings can be made up to two hours before arrival.

The VBS pilot uses a booking system called “”.  You can access the General Cargo VBS here.


How to make a VBS booking

You will find all the details on how to make at General Cargo VBS booking on our website here.


What if I have a question?

You can find answers to frequently asked questions on our website here. For any other questions, don't hesitate to contact Andrew Donnelly on


When do the new forecast and VBS pilot processes begin?

Friday 17 March - First Forecast Spreadsheet needs to be emailed to

Monday 20 March - VBS pilot commences – bookings need to be made at least two hours before arrival. 


Thank you for your support in implementing these processes. If you have any questions or feedback please contact Andrew Donnelly on email