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Napier Port COVID-19 Response Update – 1 April

As an essential lifeline service, Napier Port is continuing to adapt and adjust our business continuity plans in order to ensure we keep cargo moving. We would like to thank you for your understanding and cooperation through this challenging time while we work to keep our people safe and keep the supply chain operating.

As advised last week, in order to maintain the health and safety of our people, our hours of operation for receival and delivery have changed.

Change to vessel berth windows
The current alert level four restrictions have had an impact on the operational resources across New Zealand ports, with adjustments being made to keep employees safe. In addition to other contributing factors, we have noticed container vessels are struggling to keep to their allocated berth windows. In an effort to avoid port congestion, vessel omissions and/or vessels waiting at anchor for long periods of time, we have made the decision to work vessels in the order of their berth windows rather than staying strict to their specific berth windows. This means vessels may be worked outside of their berth window, but the order of services will be maintained.

All shipping lines have been made aware of this change. It is therefore imperative that cargo owners maintain regular contact with their shipping lines to ensure they have the most up to date information about schedule changes and berth times.

Easter and ANZAC Day hours of operation update
We have also reviewed our hours of operation for Easter and ANZAC Day. Due to the unprecedented situation we are all facing, we are pleased to advise that we will be extending our Easter hours to now include Easter Monday. Please note that late process service is not available on public holidays.

Please see our updated Container Terminal and Thames Street I and II Depot hours of operation below:

Napier Port hours of operation – Easter

Day Service Container Terminal        Thames St
I & II Depots   
Good Friday (10 April)     Full service 0800 – 1600 0800 – 1600
Saturday (11 April) Full service 0800 – 1200 0800 – 1200
Easter Sunday (12 April) Closed Closed Closed
Easter Monday (13 April)       Limited slots* 0800 – 1600 0800 – 1600

*20 slots per hour will be available during the hours of operation.

Normal peak season hours will resume from Tuesday 14 April.

Napier Port hours of operation – ANZAC Day

Day Service Container Terminal     Thames St
I & II Depots
ANZAC Day (25 April)    Closed Closed Closed
ANZAC Day observed (27 April)     Full service    0800 – 1600 0800 – 1600

Keeping you informed

We’ll be staying in touch as the situation evolves and will be sending further updates. If there’s anyone else in your business who would like to be on our mailing list, please send their name and email to communications@napierport.co.nz.

If you have any questions, please contact our Commercial team on commercialdepartment@napierport.co.nz, but bear in mind that they may be busy with many customer enquiries.

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