Standard Conditions of Service

Customer Centre

Customer Centre

• Access the port
  • Tour operators
• Health and safety
  • Health and safety induction
  • Safety Protocols and Policies
  • Contractors
  • Permit to Work
  • PAM (Port Activity Map)
  • Driver Safety On Port
  • Emergency Preparedness and Response
  • Automated External Defibrillators on Port
  • Critical Risk Control Management Programme
• Berthing
• Customer Tools
• Customer Tools
  • Pilotage Passage Plans
• Receiving and delivery
• Fees and charges
  • Account Application
  • Bulk cargo charges
  • Containerised cargo charges
  • Equipment and labour hire
  • Fuel Adjustment Factor (FAF)
  • Marine charges
  • Viewpoint Supply Chain
  • Weighbridge charges
• Port Pack
• Standard Conditions of Service
• Customer advisories
• Hours
• Security
• Supplier Procurement