Customer advisories

Please note that the Container Terminal and Thames I & II Depots will be closed for R&D on Monday 1 June 2020 due to the Queen’s Birthday public holiday. Vessel operations are unaffected by this closure.

Port Pass card collections will continue to be suspended at Alert Level 2 until further notice. Please note that a health and safety induction certificate must be presented at Napier Port, either as a hard copy print out or a screenshot on a phone, in order to gain access to the port.

As we commence Alert Level 2 this week, Napier Port is making further adjustments to shift our operations back towards a new normal.

Effective from June 15, container fumigation processes will relocate to Genera’s own site at 18 Severn Street, Pandora.

As part of an ongoing process to improve the port’s security and access procedures, we will be implementing a new delivery lock box process at the Napier Port Eastern Gate effective from Friday 8 May.

Please be advised that the Napier Port weighbridge will be closed on Wednesday 6 May from 4:30pm to midnight for scheduled maintenance.

As we move into alert level 3 from Tuesday 28 April, Napier Port is making adjustments to our operations and operational resources in order to ensure we keep cargo flowing through the port.

We recently conducted a review of our Port Pass application process and have made a change to make this process quicker and easier for new applications.

Our revised hours of operation will help our customers work more efficiently during the lockdown period, and also allow our people to continue to operate safely and in line with the Ministry of Health guidelines.

As an essential lifeline service, Napier Port is continuing to adapt and adjust our business continuity plans in order to ensure we keep cargo moving. We have made an operational change to how we work vessel berth windows, and also confirmed our Easter and ANZAC day hours of operation.