Customer advisories

Thank all of our customers, suppliers and partners for your understanding and support throughout these ongoing disruptions. We are actively working with all parties, including shippers, shipping lines and customers, to create solutions and relieve pressure wherever possible.

Over the past few weeks, we have all experienced a noticeable spike in disruption to
shipping schedules; and we are extremely mindful of the impact this is having on your supply
chains. Our Commercial, Container Operations and Supply Chain teams are constantly working on
possible solutions and we thank you for your understanding and cooperation.

Over the upcoming Easter weekend, please be advised that Napier Port’s Container Terminal and Thames Street I and II Depots will be closed for receiving and delivery on Good Friday and Easter Sunday but will open on the Saturday and Easter Monday. Read on to view our Easter weekend hours of operation.

Unprecedented schedule unreliability is continuing to cause significant challenges across the current export peak season due to ongoing congestion across the wider supply chain. In order to proactively manage the flow of cargo through Napier Port and to provide certainty and guarantee our level of service to our customers, we have made the difficult decision to reduce our current container receival window to a new Six Day Container Receival Window starting effective from 6:00am Monday 29 March 2021.

As a result of today’s tsunami evacuation and the disruptions to our operations and the local supply chain, we will be extending our hours of operation. Read on for further details.

As communicated last month, Napier Port is implementing a change to our import container collection process starting from tomorrow – Tuesday 2 March 2021. Read on for further details.

As we move into the peak season for produce exports, Napier Port will be extending opening hours at our Western Gate and Thames Street I and II Depots. Read on to view our hours of operation from Monday 1 March 2021 to Friday 4 June 2021.

Napier Port is constantly looking at ways to maximise efficiencies across our operations and continue to provide our customers with a high level of customer service. As part of this process, we are implementing a change to our import container collection process next month.

We are actively working to ensure the flow of your cargo through Napier Port during busy times, particularly during our traditional export peak season. As per our previous communication in January, we have introduced a seven day container receival window. From 6:00am this Monday 15 February, we will only accept containers seven calendar days out from the arrival of the vessel on which that container is booked and confirmed.  

As an international border, Napier Port is required to operate under the Maritime Security – International Ship and Port Security (ISPS) code. In addition, we are also subject to Department of Immigration and NZ Customs requirements. Accordingly, Napier Port is required to administer a number of checks before a person can be granted access onto the port. The […]