Customer advisories

As an essential lifeline service, Napier Port is continuing to adapt and adjust our business continuity plans in order to ensure we keep cargo moving. We have made an operational change to how we work vessel berth windows, and also confirmed our Easter and ANZAC day hours of operation.

Napier Port has put in place a number of measures to provide further clarity for our customers as we are all working through the impacts of the lockdown period.

As we combat the COVID-19 outbreak, the move to Alert Level 4 will see some temporary changes to Port Pass services at Napier Port.

As an essential lifeline service, Napier Port will continue to operate under Alert Levels 3 and 4, ensuring Hawke’s Bay remains connected to the global supply chain.

Napier Port is very pleased to advise that we will be opening our Thames Street II Depot on Monday 23 March 2020 for all Inward Empty Containers.

With the COVID-19 situation escalating rapidly, we want to ensure you that Napier Port is taking the potential impacts seriously and we are implementing significant business continuity plans accordingly.

As we move into the peak season for produce exports, Napier Port will be extending opening hours at our Western Gate and Thames Street Depots.

From 1 February 2020, Napier Port will be making some changes to our insurance levy.

Please be advised that we will be running a security exercise at Napier Port today.

From 1 October 2019, Napier Port will be changing some of the fees for the services that we offer.