Receiving and delivery

Taking care of cargo

Napier Port works with you to make sure your cargo is moved as efficiently as possible. Here’s all the information you need about receiving and delivery at the port.

Our Western Gatehouse team deals with the final stages of pick-up or delivery at the container terminal. If your questions are not answered below, they’re a helpful point of contact. Get in touch with them at westg@napierport.co.nz.

If you are delivering an export container to Napier Port, you need to pre-advise us through our Export Portal. This is also known as the Community Access Portal (CAP).

Our Import Portal allows transport operators to organise containers, prior to collection. You’ll need to register to use the Import Portal, which you can do here.

Once you’ve registered, you can log in here.

Please contact your shipping line for information about load list and delivery cut-offs for Napier Port’s container terminal.

Napier Port has a web-based vehicle booking system (VBS), which allows transport operators to book timeslots for container delivery and pick-up.

With increasing cargo volumes, the vehicle booking system helps us to manage terminal capacity and demand efficiently, ensure turnaround times are as fast as possible, and reduce the potential for congestion during the peak export season.

We’ve put together a series of videos about Napier Port’s vehicle booking system here.

You can register as a VBS user here.

Once you’ve registered, you can log in here.

If you have any questions about using VBS, please email the team: VBSPlanner@napierport.co.nz

Storage fees (or demurrage) apply to full export and import containers that have been on port longer than their initial free days, and to all empty export or import containers.

Full export storage

Day of Deposit + 2 days: Free
Day 4 – Day 7: $5.00 per TEU per day
Day 8 onwards: $30.00 per TEU per day

Empty export storage

Empty export containers: $1.40 per TEU per day (no free days)

Full import storage

Day of Discharge + 3 days: Free
Day 4 onwards: $80.00 per TEU per day

Please note:  Sunday and public holidays are currently excluded.  This will change if receiving and delivery services are offered seven days a week, 365 days a year in future.

Import storage will be collected as per consignee via import manifest, without exception.

Empty import storage

Empty import containers: $1.40 per TEU per day (no free days)

No cargo will be loaded for export without a Customs Export Delivery Order (CEDO). All export entries must be lodged electronically by exporters. For further information, please visit the Customs website.

For all queries relating to breakbulk cargo, contact the General Cargo team on (06) 833 4435 or generalcargo@napierport.co.nz.

Dangerous goods

Safety comes first at Napier Port. We have rules and regulations for handling dangerous goods in our container terminal, which are outlined below. We have also put together this Dangerous Goods Quick Reference Guide.

Dangerous goods of any class that come into the container terminal must be notified and transported in accordance with the specific regulations, restrictions and set timeframes regulated by the Environment Protection Agency (NZ), Land Transport (NZ) and WorkSafe NZ.

Notification requirements

48 hours prior to intended vessel arrival, shipping lines, importers and their agents must arrange supply of relevant documentation that includes but is not limited to the following:

  • Hazardous cargo manifest
  • Dangerous goods certificates
  • For classes requiring immediate removal: Name, address and contact details of the consignee
  • For classes requiring immediate removal: Contact details of the transporting company

Email the above to: Opsdox@napierport.co.nz  or phone:  +64 (6) 833 4415

Restrictions and regulations in the container terminal

  • Napier Port requires the immediate removal of non-notified containers, or any containers exceeding their class-specific stowage time, along with written acceptance from the party responsible for paying for any relevant charges.
  • Failure to collect cargo within the permitted stowage time will incur charges in addition to our standard demurrage (storage) charges. These charges are outlined under Dangerous Goods Charges on our Fees and Charges page.
  • MPI or customs shipping line holds that prevent removal of imports will attract demurrage and hazardous substances charges.

Notification requirements

48 hours prior to intended container(s) arrival, shipping lines, exporters and their agents must arrange supply of relevant documentation that includes but is not limited to the following:

  • Hazardous cargo manifest
  • Dangerous goods certificates
  • For classes requiring immediate load: Name, address and contact details of the consignee
  • For classes requiring immediate load: Contact details of the transporting company

Please email the above to: Opsdox@napierport.co.nz or phone: +64 (6) 833 4415

Restrictions and regulations in the container terminal

  • Napier Port requires receipt of a valid export booking that contains applicable class and UN numbers, prior to export pre-advice.
  • Exports must be pre-advised prior to gate-in, with hazard information completed in full.
  • Exports may not gate-in earlier than their class permits, and may not remain in the  container terminal, should their loading be delayed for whatever reason.
  • Napier Port requires the immediate removal of non-notified containers, or any containers exceeding their class-specific stowage time, along with written acceptance from the party responsible for paying for relevant charges.
  • Failure to remove cargo that is not shipped within the permitted stowage times will incur charges in addition to our standard demurrage (storage) charges. These charges are outlined under Dangerous Goods Charges on our Fees and Charges page  
  • Cargo is considered mis-declared where it is hazardous and has been declared as Class 9 General or some other non-hazardous commodity.
  • Mis-declared cargo is considered a significant safety risk and places Napier Port in breach of the IMDG and HSW (Hazardous Substances) Regulations 2017. The consequences of any audit failure or issues resulting from a mis-declared hazardous substance container(s), are severe.
  • Mis-declared cargo and cargo with an incorrect placard will incur a dangerous goods handling charge of $630.00.

Handy guides

Export Portal Guide

Export Portal Guide

Import Portal Guide

Import Portal Guide

Vehicle Booking System Guide

Vehicle Booking System Guide

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